Have you ever suspended on Amazon? If not, then you are one of the lucky ones. Unfortunately, many sellers have suspended their account at some point in time for one reason or another and it can be difficult to figure out why. This blog post is going to cover the 6 most common reasons your Amazon account gets suspended so that hopefully you will never need this information!
- Related Account
Amazon has a strict policy when it comes to related accounts. If you have been suspended in the past or have had another Amazon account, Amazon will not allow you to open another one. Their system is able to detect that the accounts are related via a variety of means and will not allow them.
- Inauthentic Items Complaint
If customers start to file complaints about your products, Amazon may suspend your account until you can prove the products are authentic by submitting invoices.
- Intellectual Property Infringement
If you are suspended because of intellectual property infringement, it is usually due to a trademark, patent or design right that you are suspected of infringing. Different IP is registered in different countries, so it's easy to accidentally infringe on a rights owner's IP.
- Order Defect Rate
If your order defect rate exceeds 1%, Amazon may suspend your account. For this reason, it's important to ensure you're shipping your customer's orders on-time, that they match the product detail page and are correctly packaged to prevent damage in transit.
- Late Shipment Rate
Amazon will suspended an account if it fails to ship its orders on time. You must ship 96% of orders within the allocated slot to avoid this issue. You can increase your handling time per item to help give you longer to ship some items, such as large items.
- Amazon Business Solutions Agreement (Section 3)
It's often the case that you won't get much more explanation about your suspension if you get told you're suspended because of this agreement. You're likely suspended because Amazon's measures have identified something significant that could harm their business or customers, such as fraud, counterfeit goods or related accounts.